DEWA Marafeq: submit infrastructure NOCs digitally

In July 2026, DEWA announced a new Marafeq smart feature that lets consultants and contractors submit infrastructure NOC applications digitally. Marafeq is DEWA's digital services platform for infrastructure projects, and the new feature brings the No Objection Certificate process for electricity and water network works fully online. For anyone managing infrastructure works in Dubai, this removes a step that previously meant chasing paper-based routing between DEWA teams.

What DEWA Marafeq is

Marafeq is the channel DEWA uses for infrastructure connection requests — the counterpart to the standard DEWA website and smart app, aimed at the consultants, contractors and developers who design and build Dubai's electricity and water networks. Where a building owner uses the DEWA app for a household connection, infrastructure works such as new service connections for roads, communities or utility diversions run through Marafeq. The platform is where DEWA expects infrastructure-related requests to be raised, tracked and answered.

What counts as an infrastructure NOC

An infrastructure NOC is a No Objection Certificate DEWA issues for works that touch or sit near the electricity and water network. In practice these NOCs are raised for:

• New electricity and water service connections for infrastructure projects — roads, master communities, public facilities and district cooling plants.
• Utility diversions and relocations where a development crosses an existing DEWA network.
• Temporary connections and construction-phase power for infrastructure sites.
• Load changes or capacity studies on the DEWA network serving a development.

What the digital change means in practice

Before the Marafeq feature, infrastructure NOC applications typically travelled through paper or email-based routing. A consultant would prepare the request and supporting drawings, and the file would move between DEWA's teams — often with follow-up phone calls and visits to confirm where the application stood. The digital workflow replaces that with a single online trail.

• One submission channel — the request, drawings and NOC are raised and stored in Marafeq, not spread across emails.
• A visible status trail — you can see which DEWA team holds the application at each stage.
• Fewer incomplete applications — the platform surfaces missing information up front so the file is complete before review.
• Faster routing — the application goes straight to the correct DEWA team instead of being manually passed around.

The practical effect is that consultants and contractors spend less time on document chasing and more time on the engineering work that actually moves a project forward.

How to submit an infrastructure NOC through Marafeq

The Marafeq workflow follows a consistent sequence. The exact fields change by NOC type, but the structure below matches how DEWA routes infrastructure submissions:

1. Log in to Marafeq and select the infrastructure NOC service for your request type — new connection, diversion, temporary works or load change.
2. Complete the application form with the project details, location and the scope of the proposed works.
3. Attach the supporting documents — the drawings and approvals listed below — and submit the application.
4. Track the application in Marafeq and respond to any queries DEWA's reviewers raise.
5. Receive the NOC digitally once DEWA's review is complete.

Documents DEWA expects for an infrastructure NOC

DEWA assesses each infrastructure NOC against the project's drawings and the proposed impact on the network. Have the following ready before you open the submission:

Document requirements vary by NOC type and project scope. Confirm the current list inside the Marafeq service before submitting — DEWA updates requirements as standards change.

Timeline and indicative costs

DEWA processes infrastructure NOCs through the same review stages as its other connection approvals. The figures below are indicative, drawn from DEWA's published processing patterns — verify current fees and turnaround against the Marafeq service before budgeting:

All timelines and fees are indicative and subject to change. DEWA's official tariffs and processing times are published on dewa.gov.ae — always confirm against the Marafeq portal before committing to a programme.

How this fits your wider DEWA approval

An infrastructure NOC is one piece of the wider DEWA picture. Before a building can be connected, the project typically needs a DEWA connection NOC confirming the property has no outstanding dues and is eligible for connection, followed by the DEWA approval process for the connection itself. Reading the DEWA connection process guide helps you sequence these steps so the NOC, design review and connection works line up instead of stalling each other.

The Marafeq change matters most when you manage several infrastructure submissions across a development. The digital trail makes it easy to see which NOCs are open, which DEWA teams are holding files, and what is still missing.

What to do now

• Log in to Marafeq and review the infrastructure NOC service for your specific request type.
• Confirm the current document list and fee schedule inside the portal before preparing the file.
• Prepare the stamped drawings and load calculations early — they are the documents most often missing.
• Submit the application digitally and track it in Marafeq rather than relying on email follow-ups.
• If you manage multiple infrastructure works, keep a running register of open NOC submissions so nothing slips past its review window.

DEWA's Marafeq feature marks a real step change in how infrastructure NOCs are submitted in Dubai — from a paper-and-email process into a tracked digital workflow. For consultants and contractors, the benefit is straightforward: one channel, a visible status trail and fewer rejected files. If your project needs an infrastructure NOC, or you want to check whether an existing submission is on the right path, review the DEWA connection NOC requirements and the DEWA approval process, and get the connection sequence right the first time.

Frequently asked questions